As followers of last week’s Maurice the Marketing Manager’s
story will know the Marketing Director of Global C.O.N.S. Ltd, Gerald
Lightfinger dropped a massive clanger when he released thousands of
promotional, helium filled balloons into the air over Royston in Hertfordshire
hoping that he could entice people to purchase timeshare by offering them a 4
day break in exchange for the promotional
key rings that were attached to the balloons.
Promotional Key Rings
Exchange Fiasco
A few weeks after the promotional key rings exchange fiasco Gerald came sauntering into Maurice’s office,
seemingly without a care in the world.
Considering that Maurice knew that Gerald had been hauled over the coals
by his American project manager boss for losing the company thousands of pounds
in bulk purchased airline tickets, Maurice was somewhat surprised to see him in
such a buoyant mood.
“I’ve got a brilliant idea” Gerald said. Inwardly groaning Maurice braced himself for
more idiocy. “You know what a mess we
made of the balloon thing?” Gerald continued and Maurice wondered where the
“we” figured into it, “Well what we need to do is stop being ashamed of what we
sell”.
“How do you mean?” responded Maurice.
Promotional Gifts for
Holiday Ownership
Gerald then began to explain how in all the Global C.O.N.S.
publicity, advertising and literature timeshare was referred to as “holiday
ownership”. There was a very good reason
for this, as Maurice was acutely aware.
Over the past few months more and more cowboys were jumping on the
bandwagon of what originally was a very good investment. Global’s timeshare resorts were in fact
luxury units and well-built but when the cowboys had realised the sheer volume
of money that could be made from it, the problems began. Sub-standard units were being sold at
anything between £4,000 and £13,000 per week for 51 weeks of the year. The price varied usually on the season but in
Tenerife since there was no winter, one apartment could conceivably sell for
£555,000. Building costs were around
£25,000 so it didn’t take a genius to work out that if you had a resort with
200 apartments on it you were going to become multi-millionaires very
quickly. With high pressure sales
tactics the cowboys launched themselves into selling poorly constructed
apartments and the annual maintenance fees that owners were expected to pay
became extortionate. Hence the timeshare
industry attracted the attention of the media and the ensuing bad press led a
number of companies to drop the word “timeshare” from all their promotional gifts and literature.
“What we need to do”, said Gerald “is to have a drop card
printed with a gauntlet on it, you know like the ones knights in armour used to
wear.” Maurice nodded hanging on his
every word but not with enthusiasm.
“Then we’ll ask punters to take the Global Timeshare Challenge and sit
through a timeshare demonstration, after which we’ll get their bums on the
plane seats which will make up for last month’s little problem.” As Maurice recalled the problem hadn’t been
so little in that it had cost the company over £175,000 in lost airline tickets
not to mention the cost of releasing all those balloons.
“So are you suggesting that we print the word “timeshare” on
these drop cards?” Maurice asked.
“Yeah, that’s the whole point of it” Gerald replied slapping
his hand down hard on Maurice’s desk.
“We’ve got a good product, we’re not cowboys and we shouldn’t be ashamed
of what we sell to the extent that we can’t even mention its name.”
“With respect, I really don’t think this is going to work
especially with so much bad press flying around at the moment.”
“That’s your problem Maurice; you are always so bloody
negative. That’s why I am the marketing
director and you are only the manager”, Gerald sneered “let’s face it what do
you know about direct mail and drop cards anyway?” More than an ex Butlins redcoat Maurice
thought. “I’m off to the printers and
when this is the roaring success that I know it will be, don’t think you will
be taking any credit for it. I’m going
to get some promotional gifts sorted
out too with the Global Timeshare Challenge printed on them. Mark my words we’ll have a whole theme going
here that will last for years.”
As Gerald strutted out of his office Maurice thanked God that
he did not have responsibility for the direct mail and drop cards
campaigns. Although he’d grumbled about
it in the past he knew that this latest crazy idea of Gerald’s would cause
heads to roll and luckily on this one Maurice’s head was safe. However, Maurice had been toying with an idea
of his own over recent weeks that he felt had every chance of being successful.
Promotional USBs to get
the Message Across
Maurice’s budget was £1 million pounds that had to stretch
across all of his 14 marketing campaigns that included exhibitions which were
always expensive, so although it sounded a lot of money in reality it wasn’t
considering what he had to expend. He’d
always thought that posting a message in a bottle through people’s doors, with
one of the range of promotional gifts
inside the bottle, would work. With a
nice label of a beach and palm trees overlooking the sea he really believed
that the bottles would be opened after they were delivered but because he
didn’t handle direct mail, it wasn’t possibly to do.
Maurice looked at his budget and then decided to do
something that might easily get him fired.
He juggled some figures around to free up some money and then he called
a printer friend of his to get some quotes for small screw cap plastic bottles,
of a size that would easily fit through a letterbox when encased in a cardboard
tube. Promotional USB Memory Sticks & Flash Drives had only just come on the market then and were
quite expensive but he talked to another mate about that and arranged to have
50,000 promotional USBs printed with
the message in a bottle theme and the company presentation loaded onto the
flash drives.
On the day that Gerald had his 2 million drop cards
delivered all over the North West of England, Maurice posted 50,000 plastic
bottles in cardboard tubes, all containing promotional
USBs to certain areas of Wales. He
had blown 20% of his budget.
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